How to Contact Us
Have a question? A suggestion? A complaint! Please let us know. If you have a question, many of the most common are listed in our Frequently Asked Question list. Just click here to review our FAQ's.
Because of the nature of our business and the timezones we cover, email is really the best way to contact us. Please email us at firstname.lastname@example.org and we will be happy to help you with your product questions or discuss your order. We can do a quote and send you a link to a shopping cart for you to review and complete. Don't be afraid to send us a picture of your problem too; sometime they really are worth a thousand words.
Just have a quick question? You can use our Live Chat service. On each of our web pages above the menu bar, the Live Chat logo is shown. When an agent is available, the logo says "Live Chat", when we're not, it says "Email Us". The service allows you to quickly access an agent and get the information you need.
Yes, we even have our own Facebook page, so become a fan and get the skinny on new products and sale events.
Factorylocks.com on Facebook
Our FAX number is 330-232-8636.