Customer Comments

One of the great things about selling on the Internet is that customers will tell you gladly what's on their mind, perhaps more so than in a face-to-face selling environment.  We've been fortunate that so many customer have shared their experiences with us, we thought it might be nice to share some of them with you.
 
Anir P from Memphis, TN
I would like to compliment you and your company on excellent customer service.  You processed my order very quickly and it was delivered very quickly.  I had ordered the new deadbolts and sent back the ones I ordered incorrectly.  Your company processed both my new order and my credit very quickly.  I did have a problem with some missing parts, but it was rectified.  I commend you excellent service and quality products at and exceptional price.  Thank you.
 
Frank W from Riverside, CA
Thanks for my locks, just what I wanted, right $,great services, on time del service, great web page easy to follow even for me.
 
Thanks again
 
Jim S from Jefferson City, MO
Purchasing locks for my new home could not have been easier.  The website was easy to use.  I was able to pick everything out with no trouble.  The prices were some of the cheapest I found.  The locks were on my doorstep in no time at all and lock great.  What's more is I called your customer service and they were very helpful.  You guys get an A++ in my book.  Thanks again!!
 
Gary K. from San Francisco, CA
What do you mean "track my order?"  The merchandise was on my doorstep within two days.  It came before your email arrived.  Job well-done.  And, thanks for the great service.  I live in the San Francisco Bay Area and couldn't find the lock you sent - anywhere.  I must of used double the gas and time looking for it - only to come up empty handed.  You folks get an A+.
 
Marci S from Atlanta, GA
thank you and i plan to complete my order by the end of the weekend.  i had to verify a few things with my contractor.  i love your website - and i hope my order saves until i am ready to complete it!
 
Beverly S from Port Charlotte FL
Thanks so much for service above & beyond the call of duty.  I will be sure
to recommend you to our contractor and all our neighbors who are rebuilding
from Hurricane Charley.
 
George T from Virginia Beach VA
Gentlemen,
 
Please accept my sincere thanks for remarkable timely, quality service.  I ordered several Schlage products on Monday morning (6 Feb - Invoice 6070).  Imagine my surprise today when before noon the entire order arrived.  Not only was the delivery far faster than I had ever imagined, but the entire order was precisely correct.  In this time of questionable quality, internet fraud, and unconcerned  and unprofessional vendors, you stand against the tide of mediocrity.  You run a quality company, and this customer appreciates it.  If I need additional door hardware or other similar items that  you carry, rest assured you will be my first, and only, stop. 
 
Thanks again for being a First Class quality business.  You have far exceeded this customer's expectations. 
 
Well Done! 
 
Larry E from North Carolina, NC
Thanks for excellent prices and service. 

Larry

 
Jim K from North Carolina, NC
Hello,

I would just like to commend you on a job well done.

Excellent website, straight forward and easy to use.

My order arrived extremely fast and items delivered were exactly as ordered.

Thanks,
 
Michael B from California, CA
Very impressive transaction.  What could have been better:
  • Pricing commensurate with Home Depot or Lowe’s
  • No state sales tax
  • No shipping charge
  • Very fast delivery
  • Entire product line available (most DIY stores don’t have the entire line.)
  • Easy to provide matched keying

I wish I was a contractor so I could purchase more product.

Thanks

 

 

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