Frequently Asked Questions
- Q. How do you remove a Schlage AL series lever?
- A. How do you remove an AL series lever?
https://hvackc.comfortsite.com/admintool/attachment_mgmt/uploadimages/PATTLNK_12282011_2137-AL Lever removal.jpg
- Q. What is the difference between the Schlage AL50 and the AL53?
- A. AL50PD F82 Entrance/Office Lock
Push-button locking. Push-button
locks outside lever until unlocked
with key or by rotating inside lever.
AL53PD F109 Entrance Lock
Turn/push-button locking; pushing
and turning button locks outside lever
requiring use of key until button is
manually unlocked. Push-button
locking; pushing button locks outside
lever until unlocked by key or by
turning inside lever.
- Q. What are the difference between door hinges
- A. Depending on the type of door there are several Hinge options.
- Account Information
- Q. Can I pay by check?
- A. Yes - on our payment screen, there is a tab above the credit card information that says 'Payment by Check'. When you click on this tab, you will be able to print an invoice that you will send along with your check to us.
- Q. Can I set up a charge account with FactoryLocks?
- A. Since our start many years ago, we have not had customer accounts other than local, state and federal government accounts. Our retail, professional, and trade customers pay either by any major credit card or wire transfer.
- Backset Questions
- Q. How do I measure a door's backset?
- A. The backset is the measurement that is from the centerline of the the lock bore to the edge of the door. In North American, the two standard back sets are either 2-3/8" or 2-3/4". Older residential doors and commercial doors may also be 3-3/4" or 5". For most locks, you change the latch supplied to a the backset you desire, by using the 'Latch/Strike' link on the shopping cart page that is shown to the far right of each item.
- Deadbolt Questions
- Q. How do I make the bolt on a B60 deadbolt longer?
- A. The bolt on the B60 and B560 deadbolt is adjustable to either 2-3/8 or 2-3/4 inches. To adjust the bolt, just twist the bolt 1/2 turn and the bolt will either extend or retract.
- Q. Is there a 5" bolt available for Schlage deadbolts?
- A. Yes - there is a 5" bolt make for the B60, B560, B660 and also the B250 deadlatch. To have us send the item with a 5" bolt, put the desired item in our shopping cart and use the 'Latches/Strikes' link at the far right of the item to change the latch and strike options. The 5" bolt is available as an option.
- Q. The B560 deadbolt says that is will work in a 1-1/2" lock bore, but I can't figure out to make this work.
- A. The B560 is designed to work in both lock bores, but it is not obvious on how to do so. On the B560 there is a metal sleeve that designed to fit in a 2-1/8" lock bore and it is attached to the lock housing by one more two screws. Take those screws out to remove the sleeve and your B560 will fit in the smaller diameter hole.
- Door Handing
- Q. How do you hand a door?
- A. This is one of our most common questions. There are generally two cases, a regular door and a door that requires a half dummy, like an inactive French door or closet door. In the first case you will want to face the door from the outside or the hall side of the door. The hand is the side the door is hinged on. For instance if you are facing an outside entrance, a bath or bedroom door from the hall side, and it's hinged on the left, it's a left-handed door. If it happens to swing toward you then its a left-hand reverse swing. It's rare that we will be concerned if it's a reverse swing, so generally this is not important.
For a closet door or inactive door that requires a half dummy, which is a knob or lever that is applied to just one side of the door, the
handing is done from that side of the door only.
- Q. When ordering a dummy lever, when how do I determine the handing?
- A. Schlage dummy levers are technically half dummy levers that are applied to one side of a door. So in this case, when facing that side of the door, the hand is the side it is hinged on.
- Q. When ordering a Schlage lever lock, you're not asking the hand of the door. Why not?
- A. For the most part, Schlage lever locks are no longer handed. The privacy, passage and entrance functions now come with reversible levers that allow you to change the handing in the field to accommodate the particular handing of your doors. To learn more about how to do this, you can view our service memo on this subject at http://www.factorylocks.com/PDFs/Service_Memo_Handing.pdf
- Finish Questions
- Q. I can't find a privacy in the 505 finish. Is it offered?
- A. The 505 finish was developed for primarily outdoor use. As such it is not offered in a privacy function you should use the 605 finish instead and two will match.
- Q. What is the difference between the Schlage 505 and 605 bright brass finishes?
- A. The 505 finish uses a stainless steel substrate to prevent tarnishing and rust if damaged. As such it designed for exterior use, hence it is not available in the privacy function. The 605 finish uses steel as it base metal. That said, it now carries with it a lifetime finish warranty like the 505 finish.
- Q. What is the difference between Oil Rubbed Bronze (US-10B) and Aged Bronze?
- A. Schlage's Oil Rubbed Bronze (US-10B) is a living finish - it will react with its environment (humidity, heat, wear, etc). The finish is designed to oxidize and will turn darker and shinier than it is delivered, and will do so over a period of months. For customers who want variability in their finish and hardware with a distressed appearance, Oil Rubbed Bronze (US-10B) is a good choice. For customers seeking a fixed, factory finish, Aged Bronze (716) is a better choice. Aged Bronze is designed to look like Oil Rubbed Bronze (US-10B) after a year of oxidization and wear, and will not change appreciably over time.
- Handle Set Questions
- Q. I'm looking for a F60 Handle set and your wizard shows me two items, a F58 and F59. Why?
- A. We sell the front and back separately, so they appear as two model numbers. A Schlage F58 + F59 = F60. We do this so our customers can have more interior knob and lever choices, plus they can order split finishes as well. This also applies to the inactive sets; here the F92 + F94 = F93.
- Q. Can I replace the my inside knob with a lever?
- A. The lock mount that the knob is attached to on the inside of a Schlage handle set is unique to knobs. If you wanted to change to a lever then you would need to order the F59 interior trim function for that lever and replace not only the knob but the mount as well.
- Q. I think I have the wrong hand for my handleset. I have to lift up on the inner lever to retract the latch. What can I do to fix the problem?
- A. What you've described is a common installation problem. We've put together a Video and Service Memo on how to rotate the lock shaft to allow it to operate correctly with the inside lever pointing in the right direction. You may also need to adjust the cams inside the interior lever/knob assembly. Just follow the directions on the link below and you should be fixed in no time.
The PDF is at the following link:
Link to Handle Set Service Memo
The Video can be found here: Link to Handle Set Fixes Video
- Q. Can I use a C123 (Everest) or Primus keyway on a residential Schlage lock?
- A. No. Schlage F/FA Series locks and Schlage B60 deadbolt can take the Schlage C keyway ONLY. For Everest and Primus keyways, you must use a commercial lock like an A, AL, S, ND or L Series lock or B560, B660 deadbolt.
- Q. I want to order some Schlage locks with a specific key code. The keys have a number stamped on them, this is how they come from the big box store. There is another number on the box. Which number do you want to order keyed locks, box or the one on the key?
- A. You will want to use the number on the key itself. The number on the box allows the retailer to stack the boxes together without revealing the actual key number.
- Q. Can I use the number on a Pella or Andersen door key to order Schlage keys and locks?
- A. Pella, Andersen and Marvin do not use the same numbering system to describe the key cut as Schlage. We suspect that they use a control number that matches the order number, not a number that describes how the key was cut. If you do have a Pella, Andersen or Marvin key that looks like a Schlage key, do not use the number stamped on the back of the key. Rather use our instructions on how to send us your key. You can find these instructions here: Sending us your key
- Q. I want all my locks keyed alike, but your keyed alike charge doesn't add up to the number of locks I have. Why is this?
- A. For locks keyed to a new key number, the keying charge is times the number of key cylinders - 1. We are keying the 2nd, 3rd, etc key cylinders to the first key cylinder.
When we key locks to a specific key number, then the key alike charge is times the number of key cylinders.
Double cylinder deadbolts have two cylinders, so these sometimes enter into the equation too.
- Q. My key doesn't have number on it, but I want my order to be key to it. How can I do this?
- A. When there is no key number available, you can use the following procedure:
* Enter 'Hold' in the 'Key Number' blank on our shopping cart page.
* Complete your order
* Print a copy of your emailed receipt.
* Send your key and your receipt with your key taped securely to a file card or cardboard in a bubble envelope to us at:
PO Box 35669
Canton, OH 44735
We can then size your key and send your order right along to you.
- Q. Should I use the Key Alike number on the Schlage box to specify the key number on your order page?
- A. The Key Alike number that appears on many Schlage boxes is not the key number we seek. The key number we need is a five digit number found on the head of your key. The number on Schlage's box is a random number designed to allow retailers to group boxes by like key number for purchasing convenience.
- Keypad Lock Questions
- Q. When I put my key in a BE365 deadbolt, all it does is spin and does not retract the bolt. What is wrong?
- A. To engage the key cylinder, you need to not only insert the key, but also push the key and key cylinder in approximately a 1/4". Once the key cylinder is seated, you can then rotate the key cylinder and retract the bolt.
- Q. I have lost the instructions to my keypad lock and would like to reprogram it. What do I do?
- Q. What is the difference between the FE575 and FE595 Schlage keypad locks?
- A. The FE575 is the auto-lock version of this lock and the outer lever or knob is always locked, except for the 5 seconds after the PIN code is entered. It is always a storeroom device.
The FE595 is the flex-lock version and the outer lever or knob can be unlocked by a turn piece on the inside of the lock. When in the unlocked position the device will act as a passage device, when in the locked position the device will act as storeroom device.
- Latches and Strikes
- Q. How do I measure the lip length of a strike?
- A. The lip length of a strike is measured from the vertical centerline of the screws, out to the edge of the lip. If you are measure for new strikes, start from the centerline and measure to just beyond where the casing of your door jamb stops.
- Q. I need a 5" latch for a door lever. How do I order one?
- A. Any of our Schlage F/FA series items can be ordered with a 5" latch as well as the B60 deadbolts. Just put the items desired in our shopping cart and use the link on the far right labeled "Latches/Strikes" to change to a 5" latch and the desired strike. Here's a link to a video too: Video
- Q. I have T strikes on my doors. How do I order different strikes and latches from the default shown?
- A. For most Schlage items you can order different strikes and latches than those shown with the item. To do so, just place your items in the shopping cart and click on the link at the far left entitled "Latches/Strikes". You will then be taken to a screen that will allow you to select the strike and latch options for your product.
- Lock Functions
- Q. What do you get with an F94 Dummy Interior Pack?
- A. All of the interior inactive trim; the dummy knob or lever, the blank plate for the deadbolt, all of the matching screws, and the cap to cover the lower thru-bolt.
- Q. I can't find the lock and deadbolt combo packs on your website. Where are they?
- A. We do not stock the combo lock and deadbolt packages; since most of our customers require rekeying, we would have to cut the plastic packages apart, so instead we stock these items in individual contractor packages allowing us easy access to the lock and components.
- Q. What is the difference between the F51 and F54 entrance functions?
- A. The only difference between the F51 and F54 is that when locked, the inner knob on the F54 will not turn. The net effect is that you can't lock yourself out, since you can't get door open if the door is locked.
- Q. Can I get the F54 function on a Schlage lever lock?
- A. No - the F54 function is available only on the Schlage F/FA series knobs.
- Schlage Thick Door Kits
- Q. Do you carry Schlage thick door kits. My door is 2 1/4 inches thick?
- A. Yes, we do carry Schlage thick door kits. Schlage thick door kits are designed primarily for deadbolts or front door handle sets. Schlage DOES NOT mfg thick door kits for residential levers or knobs. For levers and knobs that are required for doors greater than 2-1/4" you have a very limited selection from Schlage. Schlage maintains that doors this thick have a much greater inertia and will destroy standard latches; therefore they limit these to commercial levers that are in the ND Series only and cost in excess of $300 each.
Here are some of the residential solutions we have in stock and are ready to ship.
61-075 - This is the part number for the kits that extents a Schlage Front Entrance set. It is designed to work with the Schlage model number F60 or F58/F59 combination. It will NOT work with a F62 double cylinder device. It will allow the handle set to work on door thicknesses up to 2-1/4
61-072 is for the Schlage B60 Deadbolt B60 for 2 to 2-1/4 thickness. It is NOT designed to work with the B62 double cylinder deadbolt.
02-007 is the part number for the BE365, BE367, BE369 keypad deadbolts and will allow it to service door thickness between 2 to 2-1/2
B560 deadbolts from 2 to 2-1/2 is XB12-208-212 Or, thickness 2-1/2 to 3 is XB12-208-3.
B562 deadbolts from 2 to 2-1/2 thickness is XB12-209-212. Or, for thickness 2-1/2 to 3 is XB12-209-3.
- Secure Key
- Q. Have the Secure Key items been recalled?
- A. Secure Key products and cylinders have not been recalled, but they have been discontinued. Schlage, as a part of a lawsuit settlement, agreed to discontinue their production of Secure Key products. We will continue to sell these items until our stock is depleted. All Secure Key items will continued to be covered under Schlage Mechanical Warranty.
- Q. What items have the new Secure Key cylinder?
- A. Schlage products that can be equipped with Secure Key cylinders include the B60 deadbolt series and any of the F/FA residential series. Secure key is not available currently on any of the Schlage commercial lines. Also Secure Key cylinders cannot be master keyed.
- Q. What is the difference between a Schlage Secure Key deadbolt and a regular deadbolt?
- A. Schlage residential locks are now available with two types of key cylinders. The traditional key cylinder generally uses a 5 pin Schlage C keyway and requires you to take it apart to re-key it. The new Secure Key key cylinder uses a blue reset key to re-key the lock. Only blue reset keys that are cut to your current key number will work with your key cylinder. Also the Secure Key Cylinders are anti-pick and anti-bump. The Secure Key cylinders also use the Schlage C keys, so they are also backward compatible too.
- Q. How long does it take for an item to ship?
- A. We try to ship all in-stock orders received the same day if the order is received by 3pm Eastern. We ship from five locations across the US and depending upon where your stock is and where you are is the biggest determinate as to when you will receive your order. We do email out tracking numbers early the next day and most customer receive their order within 3 business days.
- Q. Do you ship to Canada?
- A. We do ship regularly to Canada and several other overseas locations, generally by US Postal Service Priority Mail which seems to be the most cost effective way.
Shipments get to most customers in about 5 business days. The cost however is weight dependent. All you need to do to indicate this is a shipment to Canada is change the country selection on our checkout screen. The system will compute your shipping charges on the payment screen.
- Split Finishes
- Q. Can I order a knob or lever with one finish on one side and an other finish on the other side?
- A. Yes - you can order split finishes for most Schlage and Baldwin items. The procedure to follow is to order the outer finish and function first. As an example, you could order an Antiqued Pewter passage set and put it in the shopping cart. On the far right-hand edge of the shopping cart is a column that says 'Options' and one of the hyperlinks is 'Split Finish'. Clicking on the link will allow you to detail the inside finish and design of the lever or knob. There are also step-by-step instructions and a video example too.